Stay away from Beaurepaires
17 posts
Stay away from Beaurepaires |
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by BobBrumby on 19-01-09 02:27 PM I got some tyres fitted to my rims there and not 2 weeks later I find I have a lock nut missing. So I ring them up and they say 'buy some more keep the reciept and we will reinburse you'. I get there show them the recipt for the new lug nuts and they say a week and half has passed its not our problem. I have a bit of an argument with the manager saying you have already agreed to replace them he said I did not say that one of my staff did and he was pretty much saying I should have checked them myself. I reply with so you dont garentee the wheels you fit will have their lug nuts tight enought not to come off going down the road, he replied you should have checked them yourself. I really wished there was more than one costumer in the shop to hear that. So I stormed off thinking I should install one of the 3 remaining lug nuts into the glass in their shop front, I refrained. So I begin fitting the newly bought lug nuts in their car park only to find another one of the lock nuts they 'tighttened' to be able to unscrew with my fingers. Dodgy buggers stay away from them. I have complained to their head office and I am prepaired to take it the consumer fair trading place maybe even ACA |
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95 lx lib wagon: its just about awd |
Re: Stay away from Beaurepaires |
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by dJager on 19-01-09 03:05 PM i say go for it, take it as far as u can if u have the time... anyone who does a bodgey job should cop it sweet. |
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Re: Stay away from Beaurepaires |
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by nic9191 on 19-01-09 03:12 PM far out! that ridiculous! definitely be getting into contact with ACA or someone like that. I wouldn't put up with that |
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Re: Stay away from Beaurepaires |
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by provar on 19-01-09 04:32 PM copped similar treatment at bob jane's in adelaide on henley beach road.
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Re: Stay away from Beaurepaires |
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by BobBrumby on 19-01-09 04:35 PM After a phone call to the head office I had my money refunded. Hope their young apprentice who did it does not cop too much over it tho. |
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95 lx lib wagon: its just about awd |
Re: Stay away from Beaurepaires |
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by sheppo9 on 19-01-09 04:42 PM ACA for a wheel nut....
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Nothing to see here.... |
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by dJager on 19-01-09 04:44 PM well one thing on Bob Jane, i got my wheels done there and wheel alignment, and they did it all really nicely and looked after my car pretty nicely! i was quite impressed. |
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Re: Stay away from Beaurepaires |
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by provar on 19-01-09 07:24 PM
i would agree with you but for the fact that the boss said he'd refund it then changed his mind. |
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Re: Stay away from Beaurepaires |
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by sheppo9 on 19-01-09 08:33 PM Didn't the boss say it wasn't him, one of the employee's ok'd it? |
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Nothing to see here.... |
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by provar on 19-01-09 08:39 PM
ah right forgot that bit wen i replied. still think i woulda done the same, tho it is rather pathetic that he should have to go that far. what happened to the days when a company worked hard to keep you coming back |
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Re: Stay away from Beaurepaires |
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by beckers1330 on 19-01-09 08:44 PM Just goes to show you what happens when you pay someone $3 an hour (apprentice) |
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Re: Stay away from Beaurepaires |
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by Grisly on 20-01-09 11:03 AM
workers who care more about there exterior image on a friday and saturday night and less about performing the task at hand to a high degree whilst at work. |
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Re: Stay away from Beaurepaires |
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by BobBrumby on 20-01-09 01:55 PM
Hehe I was joking about aca but the smiley face got cut off in this forum. I agree how americans go sueing over this and that is stupid but I think my request was completely valid and I should not have even had to ring head office. I bet if it was a 50yo and not me a 22yo, who he thought would shut up and leave, the money would have been in his hands the first time with no need to stuff round. |
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95 lx lib wagon: its just about awd |
Re: Stay away from Beaurepaires |
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by Tina on 20-01-09 02:02 PM
Yeah, that's totally unfair, but I bet you're right. When I was shopping for my new rims, a guy at one place quoted me some exorbitant price for the same rims I'd been quoted for elsewhere for a lot less, and the tyre he quoted me on wasn't even the right load rating for the car... |
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Gen 3 2001 (MY02) RX sedan. |
Re: Stay away from Beaurepaires |
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by Trist on 20-01-09 02:37 PM
Even if the apprentice stuffed up the manager should have fixed the problem. At the end of the day everybody makes mistakes (especially apprentices) but it's how the manager deals with the problem that sets people apart. I hope their head office came down hard on them. |
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Re: Stay away from Beaurepaires |
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by provar on 20-01-09 03:35 PM
absolutely right, im down to only a select few workshops who i'll let near my car cos i know they will (and have) go to the end of the earth to do the job right. |
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Re: Stay away from Beaurepaires |
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by IMCRZY on 20-01-09 04:03 PM
I would do the same its not about the money or anything but if they go and leave wheel nuts loose.... what if your doin 100 down the high way and a wheel comes off cos they left the wheel nuts loose its just dodgy i would be lettin every one i could know about it.... |
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