Busted engine from broken timing belt

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My Liberty turned 4 last Nov but only has 75 000klms on it. If my timing belt breaks and busts some valves it's pretty likely Subaru Aust will simply say "sorry, your 100k/48month service was due at the 4yr mark " , yeah ?

Thankfully hasn't happened but it's had me thinking, bad I know :-)
I purchased the car in Feb this year, it got a pre-sale service - oil, oil/air filter, new WRX wheels blah blah blah

BUT was sold as a Subaru Assured vehicle including a $1000 Suby Aust 3yr warranty. Got me thinking whether I have grounds to get them to complete the service that was overdue prior to my purchase.

As it's now due for it's next service I'm not really interested in hearing them say "oh sir, you must get the belt changed"

scottb721
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Re: Busted engine from broken timing belt

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scottb721 wrote:

My Liberty turned 4 last Nov but only has 75 000klms on it. If my timing belt breaks and busts some valves it's pretty likely Subaru Aust will simply say "sorry, your 100k/48month service was due at the 4yr mark " , yeah ?
Thankfully hasn't happened but it's had me thinking, bad I know :-)
I purchased the car in Feb this year, it got a pre-sale service - oil, oil/air filter, new WRX wheels blah blah blah
BUT was sold as a Subaru Assured vehicle including a $1000 Suby Aust 3yr warranty. Got me thinking whether I have grounds to get them to complete the service that was overdue prior to my purchase.
As it's now due for it's next service I'm not really interested in hearing them say "oh sir, you must get the belt changed"
Dude just change the bely, I did.. and yeas it hurts when your paying, but its a load off my mind

XXB4XX
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Re: Busted engine from broken timing belt

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It's a tough one, but it all depends if you can afford the risk.

Either drop 1K for piece of mind or live by the seat of your pants thinking it could go anytime.

Some say the belts are good for the life of the water pump which is approx 160K.

+1 for getting it changed and do the water pump while your at it :victory:

Kosti
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Re: Busted engine from broken timing belt

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wow maybe i should think about it..car is 8 yrs old 52000k...mmm ok

legacy rsk
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Re: Busted engine from broken timing belt

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+1 for changing it also.  I did with mine.  As previously said, it hurts the pocket but for piece of mind, its fine by me.  Plus the damage it can cause should it give way.....:Dntknw:

B4Cruiser
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Re: Busted engine from broken timing belt

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I'm in the same boat. 5yo car with 85000kms but i was told by a subaru guru to just wait for the 100,000kms.

MY02B4
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Re: Busted engine from broken timing belt

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previous car was a 1994 mazda astina sold it last year with 70 odd thousand k's never changed the timing belt, i think your are all panaking. has subaru had problem with broken belts before?

legacy rsk
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Re: Busted engine from broken timing belt

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When I recently pulled my engine down with 73,000Km on the clock I noticed a nasty split in the timing belt and what looked to be like white stringy pieces coming out, was smack bang in the center of the belt and only about 2cm long but could have ended very badly. My car is a late 01 model. so thats just something to consider.

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Re: Busted engine from broken timing belt

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My belt was fine, but the tensioner that hads the belt tight to the cogs, wasnt tensioning anymore.. There was a possibility that it could have jumped a tooth, and honestly, the car felt alot better to drive after it too..

XXB4XX
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Re: Busted engine from broken timing belt

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legacy rsk wrote:

i think your are all panaking. has subaru had problem with broken belts before?
Don't think its panicking mate, as mentioned just piece of mind.  Basically, if you have the dosh to replace it, might as well do it as u'll eventually have to change it.  If ur happy to hold off on the change till the scheduled 100k, then by all means.

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Re: Busted engine from broken timing belt

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I'm not disputing that the belt should be changed. I just think the costs should be worn by the Dealer as they sold me a car that had outstanding service requirements. My fault that may be but it doesn't excuse them.

Whilst writing this post I called Suby Aust about it and they quoted this from their website "Every Subaru Assured Used Vehicle has had the service history validated and checked to ensure that it is up to date"

She then went on to say that if someone called and asked about their warranty and a car's service state to get the warranty, she would tell them that the car has to be up to date with services due by time or klms.
She agreed with my point of view and said she'd look into it.

scottb721
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Re: Busted engine from broken timing belt

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Ahh, in that case, get them to pull their fingers outa their @rse.  Obviously you have a valid point and hopefully they do the "right" thing.  Altho, we've seen in the past thats not always the case......

G'luck mate.  Keep us posted on how it turns out.

B4Cruiser
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Re: Busted engine from broken timing belt

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What would you do if you hardly drove the car? Some people drive their cars barely once a week but i doubt they'll go around changing timing belts every 4yrs eventho they've hardly driven it. I'm just thinking age will wear out the belt and the tensioners.

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Re: Busted engine from broken timing belt

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Mine's done 75,000 and due for it's 100,000 service according to the age of the car.

Went to Docklands to book it in for a service, prepared to either do the 75K service or the 100K service. They said no worries in just getting the 75K service done.....

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Re: Busted engine from broken timing belt

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The Suby person I'm dealing with offered the Subaru Assured manager, before they take the issue further, an oppurutnity to reconsider after originally knocking it on the head. The Assured manager agreed to look into the situation. Will find out Tuesday of the outcome when they are back in the office.

HERE is what is advertised on Suby Aust's site about the Assured Warranty cars
What does this imply to you considering I'm expected to meet klm AND time requirements to maintain the warranty ?

scottb721
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MY03 RX Sedan
English Lesson #6 - Don't break the brake. Their job insists they're there.

Re: Busted engine from broken timing belt

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Well I'll be due for my 100k km service at Christmas this year and I'll only have 73k kms (currently 63k kms) on the clock.

I'll be getting the full service done simply for piece of mind rather than worrying about the cash and waiting until I clock up the kms.  Car companies offer time or kms servicing for a reason because some things just deteriorate over time rather then usage.

I suggest you get the job done now and milk Subaru for it if you can based on the warranty in place.

geoff_tewierik
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Re: Busted engine from broken timing belt

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scottb721 wrote:

The Suby person I'm dealing with offered the Subaru Assured manager, before they take the issue further, an oppurutnity to reconsider after originally knocking it on the head. The Assured manager agreed to look into the situation. Will find out Tuesday of the outcome when they are back in the office.
HERE is what is advertised on Suby Aust's site about the Assured Warranty cars
What does this imply to you considering I'm expected to meet klm AND time requirements to maintain the warranty ?
Never take Subaru Assured first answer. They will always say no in the first instance. You need to know that Subaru Assured is a external company that has nothing to do with Subaru at all. They have purchased the rights to extended warranties on Subaru's in Australia.

If you have a dispute with Subaru Assured, Subaru Australia cannot or will not help. I know - took me 3 weeks to get my warranty honoured :angry:

I only got things done by writing to them detailing the dispute - make sure you note that you are willing to go to the department of fair trading if necessary. Whatever happens make sure you document and get ready for a fight.

(Can you all tell I am not a fan of Subaru Assured)

Ratos
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Re: Busted engine from broken timing belt

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Bottom line is that for a Subaru assured warranty to be granted it needs to pass a checklist,which includes w/align,oils and filters etc.I will check a service sheet tomorrow and see what it says about the belt.The other thing is they are bastards on the service schedule,so if you are not up to date you are shot.On the other hand if the dealer was meant to take care of the belt it is up to them.I will let you know what i find out.Cheers

youngy69
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Re: Busted engine from broken timing belt

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Lastest update -
"I have no further news to offer at this stage other than that our Subaru Assured Manager is currently awaiting to hear back from ******* Subaru. I apologise for the delay and assure you that I am still committed to pursueing this issue."

scottb721
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MY03 RX Sedan
English Lesson #6 - Don't break the brake. Their job insists they're there.

Re: Busted engine from broken timing belt

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scottb721 wrote:

Lastest update -
"I have no further news to offer at this stage other than that our Subaru Assured Manager is currently awaiting to hear back from ******* Subaru. I apologise for the delay and assure you that I am still committed to pursueing this issue."
Give'em hell!!!

And don't get off the phone. I presume that you have written to them clarifying exactly what was said when. If you haven't, I recommend that you do straight away - on this date I spoke to etc etc.

I wrote to them and had an answer in 24 hours.

Ratos
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Re: Busted engine from broken timing belt

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a lil off topic, but my old man had his belts changed on his porsche at 75... kms

15 thous later the new belts went, and i tell you he was not happy at all,

had it fixed by the guys (licenced porsche place) they didnt charge him the second time around coz he deals with them all the time and could tell he was not happy.

so yer dont matter who and where even when you do ya belts there is always that chance somethign could go rong.

just my 2 cents worth

huntle
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Re: Busted engine from broken timing belt

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I'm not too concerned with the way it's travelling. The Subaru Aust rep saw my side of things at the very beginning and has been very helpful. She agrees that the car should have met all of it's servicing requirments, for both klms AND time.
First she was waiting on the Suabru Assured Warranty manager, who seems isn't actually part of Suabru Aust, to go over it and now it has been passed to the dealer in question for them to put their case forward.
My only concern is if the dealer is pressured to make good would I really want my car going back there to have it done :mda:

scottb721
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MY03 RX Sedan
English Lesson #6 - Don't break the brake. Their job insists they're there.

Re: Busted engine from broken timing belt

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Well, time for an update.
I did the 75k service last week. Subaru's Assured Manager rang on Monday of this week and offered to pay half of what is still to be done to bring the car up to 100k service level. He assured me my warranty was fine as the car has had regular servicings.

Yesterday I made a call to the company that actually underwrites and runs the Subaru Assured warranty ans said that I was very miss-informed. My car only has a very limited warranty and the car didn't actually meet the minimum warranty standard in the 1st place and went on to say a refund was available.

Next I called the selling dealer and they seemed more interested in it than previously. Anything they knew prior to my call was what Suby Oz told them.

My Suby Oz customer service POC, who has gone above the call of duty for me,  says it's black and white in my favour and can't believe they are dragging it out and not seeing it for what it is.

If the warranty was out of the equation when buying  I would have bought the other MY03 is was looking at, one with only 15k less on the clock, so I ain't rolling over on this issue, that's for sure.
More to come !  :-)

scottb721
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MY03 RX Sedan
English Lesson #6 - Don't break the brake. Their job insists they're there.

Re: Busted engine from broken timing belt

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Update time.

Well, with nothing new happening for me I decided to email Nick Senior directly today with my issue. Within in an hour I had a call for the Subaru Assured manager and eventually got my 100 000klm service on the house, less what's already been done during the 75k service I just did. He did mention my Nick email but their legal department became aware of the issue yesterday and this may have helped me as well.
He still stood his ground that late servicings (by time, not klms) don't affect my warranty.

A little later I called the warranty company and was told that Suby Oz Assured manager had just called them and that they were unable to come to an agreement over the "service by time" issue and the matter has been put up the chain of the warranty company for a resolution. At least now it's not me going back and forth between the two companies with one saying one thing and the other disagreeing.

Should get an answer within 15 working days.

scottb721
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MY03 RX Sedan
English Lesson #6 - Don't break the brake. Their job insists they're there.

Re: Busted engine from broken timing belt

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Car goes in for it's free 100k service Monday at dealer of my choice :-) and both Subaru Oz and The Warranty Group (company that runs Subaru's Assured used car warranty) called yesterday to let me know that my policy was being reinstated and I would get something in the mail stating as much.

A win for good guys! YAY!

scottb721
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English Lesson #6 - Don't break the brake. Their job insists they're there.

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