B4 Issues - Doclands STI ?

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Hey Guys...

Apparently iv done a big end bearing... as a result of my engine pinging...

my car is out of warranty by 23 days and STI in dockands are pushing the issue back onto me...

iv always had the car serviced at STI, and each time the car was serviced I have notified them about the 'engine light flashing on during acceleration' which they informed me was the car was pinging...

iv always run BP Ultimate in the car (tried the 100 shell stuff and the 98, but the BP stuff was nicer, that and i have the servo next door)

im furious ! every time i took the car in i told them about the issue, and every time they claim to have 'fixed it' and then every time after the service it starts doing it again, usually just before an upcoming next service... but this time it started it 200km after a service...  i was never told to take the car back the moment it started doing it... and i would baby it to the next service when it started...

however, on Friday it started doing it again and this time afterward, the engine started making lots of loud noises, and i had the car towed to STI only to find out this morning the big end is gone and its going to cost me over 6k to have all this fixed !!

Grrrr ! really pissed off with them !! don't know if ill be getting another subie again after this kind of service.... iv had the car for just over a year, pay the extra to have it serviced by STI only to find out they dont fix issues, they just hide them and now im without a car because they didn't fix what i asked them to fix from day 1 !

and speaking to the guys at subie hasn't helped, they have said they wont be covering this and that i will have to flip the bill... well f**k that ! consumer affairs here i come if i cant get anything else out of them... and if that doesn't work, they will be getting a few nasty write ups and ill be refereeing friends and family elsewhere, not worth getting a performance luxury car that isn't stable or properly maintained by their flagship service departments....

very very pissed !!

btw... if anyone knows of anything else i can do, please let me know...

Oracle_SOD
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Sometimes we just need to remember what the rules of life really are:
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If it shouldn't move and does, use Duct Tape.

Re: B4 Issues - Doclands STI ?

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sorry to hear dude

yeah i think contact consumer affairs about it...especailly if you have been claiming that it is pinging on every service....

ive been doing the same thing....my car pings and subaru claims to have fixed the problem when its serviced with mine...but pinging keeps coming back

i know that most b4's have this problem until you do the remap....

MR_B4
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Re: B4 Issues - Doclands STI ?

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consumer affairs dont act fast enough.. go buy 5 litres of unleaded, get a couple rags and some empty glass coke bottles.. fuc* them!!, Its making me fume and its not even my car!!

Im worrying about my car, but (knock on wood) its not making any sounds and running rich as.. ???

I think I better get a move on buying a commo.. there are too many of these stories going around.

XXB4XX
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Re: B4 Issues - Doclands STI ?

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I would speak to Subaru Australia.
And discuss it with them. They may at least then pay for parts.

Sucks though.

If that does't work, get an import motor, and drop that in.

rxliberty2000
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Re: B4 Issues - Doclands STI ?

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Subie Australia ? not sure how to get in touch with them...

I doubt ill be putting in an import motor, I don't really have the time or space, and I should have to either... really its their fault (subaru overall, not STI specifically), they shouldn't release a car to the market that really cant run on our fuel...

Id really like to find an alternative to pushing this through legal channels... but yea, ill speak to Subie Aust (when i find some details lol )

Oracle_SOD
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-=Quote=-
Sometimes we just need to remember what the rules of life really are:
You only need two tools: WD-40 and Duct Tape
If it doesn't move and should, use WD-40.
If it shouldn't move and does, use Duct Tape.

Re: B4 Issues - Doclands STI ?

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That f*ckin sucks Dan.  I think you should take it further as well.  You/they should have all the reports and logs of what was requested at each service and any follow-up phonecalls etc you made to them regarding the pinging issues.

G'luck with it mate.

Kev.

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Re: B4 Issues - Doclands STI ?

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Anyone who has been near a B4 knows the pinging issues associated with the poor tune and crap fuel. Neither of these are things that mean much to your average driver and Subaru obviously knows the stuffed up right from the beginning. I feel for you mate. Those mechs should have known better but at the end of the day, the B4 is a flawed car and theres nothing the mechs could have done except retard the timing which of course is a temp fix. Speak to Subaru and threaten them, they'll act. They really cannot expect anyone who buys a B4 to go off and get a new ecu/remap. While you're at it, have a go at them for installing the bloody brants and not giving out the mastercodes!

Good luck.

MY02B4
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Re: B4 Issues - Doclands STI ?

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it's a sad sad same old story at s.t.i docklands. i had same issues again and again until vinny tuned my car on the dyno. i can believe they did this to u unfortunately, subaru washed their hand of this car a long time ago.   one thing to remember regardless of who pays for the new engine is to get some form of custom tune or reflash for the ecu. anyone still driving a stock standard b4 ecu either drives like a pensioner or is just asking for trouble. too little too late i know but definately sound advise for the future.

cracka
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Re: B4 Issues - Doclands STI ?

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Excuse my ignorance, But is this engine issue only relating to the later b4's. And only those 'tuned by sti'.

Sorry to hear about your trouble, If this isn't an isolated incident, then surely a heap of your guys would have more weight when it comes consumer affairs and subaru.

I can see how subaru would pass the buck, with "you shouldn't have driven it with the engine light on"

Good luck mate

Has anyone tried additives to their fuel, any improvement?

blotto
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Re: B4 Issues - Doclands STI ?

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its actually the earlier B4's 01-02 models.. from what I am aware of..

XXB4XX
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Sold the Subaru, replaced it with a Honda.. but all I know is Subaru's! (and Holden V8's of course):secret:

Re: B4 Issues - Doclands STI ?

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blotto wrote:

Excuse my ignorance, But is this engine issue only relating to the later b4's. And only those 'tuned by sti'.
To my knowledge its a common problem with all B4's.  I've got a 03 and it pings in hot weather under hard throttle; although, some have not experienced any pinging.

B4Cruiser
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Re: B4 Issues - Doclands STI ?

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Sorry to hear about this mate.
Just keep hounding them (Subaru Aus.) and bring up your consistant efforts to alert Docklands to this problem.
Good Luck.

fatcat67
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Re: B4 Issues - Doclands STI ?

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If you live in a area where its not hot and you use good fuel then you will experience minimal pinging but Subaru cannot possibly expect average joe to understand pinging and in worse cases detonation. Its not the first time this has happened and from memory there were similar cases with warranty as well.

Actually coming to think of it, there was a guy on the yahoo forum who had the same problem i think. I'm sure something in his B4 blew up on him but not sure if it was under warranty or not. Mind you it was awhile ago so it prob was under warranty. Either way, you've been telling them all along so you have a strong case.

MY02B4
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Re: B4 Issues - Doclands STI ?

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Dan,

As per my PM, as long as you have documented evidence (by way of service sheets) that you have raised the pinging issue to them before, and obviously on more than 1 occasion...

if this is the result of their "fixing the problem" (each time), then i'd suggest to them they will be faced with legal action.

1) you've outlined the problem several times throughout the warranty period
2) they have fixed the problem (several times)
3) the busted bearing is a result of Item 1)...

thus...

Item 2) never actually occurred.

thus...

pretty clear case against Subaru.



Have you spoken to the service manager ??? if no luck, ask kindly to have 15 minutes time from the dealer principle at SI@D. Especially if the pinging problem has been documented, they can't really back away from coughing up with a fix.


All: Make sure everything is well documented onto the system. I sent my RX back to SI@D week before last for a leaky valve on my OSF tyre which were fitted with the 18's at service. They put it on the service history, gave me a service sheet etc... you just need to insist on this each and every time to cover your a$$.

Try the above to resolve the issue, pending that, click:
http://www.consumer.vic.gov.au/CA256F2B00224F55/page/Online+Services-I+have+a+problem+%28lodge+a+complaint%29-Consumer+Complaint?OpenDocument&1=960-Online+Services~&2=430-I+have+a+problem+%28lodge+a+complaint%29~&3=10-Consumer+Complaint~

PV1980
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Re: B4 Issues - Doclands STI ?

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Frick !

i just had a read through the service forms for the last few services... they didnt note the pinging as such...

but there is note of upper engine cleaner and in the most recent service they made the note that they used that (in conjunction with an ecu rest) to resolve the pinging issue

as far as driving the car with the engine light on... technically im not, cause the light just flicks on for a second when it pings, then turns off as i back off the moment it does it

Oracle_SOD
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-=Quote=-
Sometimes we just need to remember what the rules of life really are:
You only need two tools: WD-40 and Duct Tape
If it doesn't move and should, use WD-40.
If it shouldn't move and does, use Duct Tape.

Re: B4 Issues - Doclands STI ?

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Oracle_SOD wrote:

Frick !

i just had a read through the service forms for the last few services... they didnt note the pinging as such...

but there is note of upper engine cleaner and in the most recent service they made the note that they used that (in conjunction with an ecu rest) to resolve the pinging issue...

So this means to me:

The problem (pinging) was supposedly resolved by <above process>.

If the remedy was in fact effective, and the pinging fixed, the end result would not have occured... being they said the damage has been caused by pinging.

i suggest you contact the service manager and dealer principle.

PV1980
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Paul V
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Re: B4 Issues - Doclands STI ?

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hey man..

yes it is a big pain in the a$$

didnt someone on here get subaru to fix their big end bearing for free even though the car was out of warrenty?

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Re: B4 Issues - Doclands STI ?

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Oracle_SOD wrote:

Subie Australia ? not sure how to get in touch with them...
I doubt ill be putting in an import motor, I don't really have the time or space, and I should have to either... really its their fault (subaru overall, not STI specifically), they shouldn't release a car to the market that really cant run on our fuel...
Id really like to find an alternative to pushing this through legal channels... but yea, ill speak to Subie Aust (when i find some details lol )
That sucks man - especially seeing as though you've done the right thing and had your car 'properly' maintained and even more so seeing as though it's 23 days out of warranty!

Here's the contact details for Subaru Australia...

HEAD OFFICE
Baulkham Hills 4 Burbank Pl 2153
(02) 9828 9111
Or FREECALL1800 226 643

I'm pretty sure that they will listen to your story and given that your service history indicates that you've had continuing issues and supposed fixes and that the car is so soon out of warranty, they will most likely help you out....

Keep us updated!

Cheers,
Chris

WhiteRX
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Re: B4 Issues - Doclands STI ?

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Bad News mate, Did you speak directly to Vin?

If you get no joy, contact Phil Lowe he is one of the best Subaru engine builders in Melbourne.

roob4
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Re: B4 Issues - Doclands STI ?

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Hey Chris, i just spoke with subaru australia, they wont honor the warranty as its a dealer warranty (i got the car from doncaster subaru and paid to get the extra year of warranty) but she said she will speak with subaru docklands and get back to me tomorrow... will see where this goes

i spoke to sam on the phone at docklands, but he said that he spoke to vin as well...

just as a side note, i know from owning other cars, other manufactures take ownership of design faults like this... ford for example on the AU1 and 2 replace certain steering bolts at every service at no charge to the customer as its a design fault apparently (im sure theres a better fix but regardless they took ownership of the issue) and the do it outside of warranty as well

theres no way subie can pass the buck on things like this... im sure im not the first person to have this happen... and im sure im not going to be the last... but ill sure as hell keep note of whats going on here...

Oracle_SOD
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-=Quote=-
Sometimes we just need to remember what the rules of life really are:
You only need two tools: WD-40 and Duct Tape
If it doesn't move and should, use WD-40.
If it shouldn't move and does, use Duct Tape.

Re: B4 Issues - Doclands STI ?

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Best of luck with that! At least Subie Oz are going into bat for you...

WhiteRX
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Re: B4 Issues - Doclands STI ?

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Keep on pushing.

They should sort you out.

rxliberty2000
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Re: B4 Issues - Doclands STI ?

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try a different dealer... try subaru doncaster where you got the car from..

i found they are probably better than doclands.... well thats with me.... doclands treated me like i owned a horse and cart compared to the cars that go in there..


other people have found the oppositie.. and from service to service.. they differ slightly...

dr_harika
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Re: B4 Issues - Doclands STI ?

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call up a current affair or today tonight.

weezer
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Re: B4 Issues - Doclands STI ?

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That's sad to hear, that really sh!ts me to see that..

I remember with my Chrysler Neon it had gearbox problems and they kept pushing back my servicing so i could bring it up, by the time i was slotted in and everything i was only 2 weeks out of warranty.. and they didn't even want to talk about it..

That really pisses me off..

Had a similar problem with my Honda Euro, Master Cylinder clutch ate the clutch and killed it, had to get it replaced - not under warranty.. Honda didn't wnat to hear about it.. 6 months later quietly.. they would repair the MC under warranty.. not sure about stuffed clutches, knew the odd lucky person who got it done under warranty.. that also pissed me off..

Hope it all turns out well for you, they're all the bloody same :

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