go in and just crack the ****s flat out.
persistance is the key.
i upgraded my phone and they waived all fees because i signed up for another two years . haha

i'm at telstra, not 3, but protocol is similar.

if you want a new handset half way through a contract, you'll have to pay a monthly fee.

eg: $29 has a Viewty for $5 a month for 24months

you have 12 months left, so that means you need to pay $10 a month for 12 months.

i went through a similar thing coz my handset broke and i got a new one two months into my contract with 3.


3 offers great value i rekon, for $29 i'm not complaining.


btw: if you are currently paying off your old handset, those re-payments still have to continue